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Website services FAQ
Short answers across all six services: WordPress, web applications, servers, design, store support, and security. Still stuck? Contact iFinity Hub with your URL.
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Pick a service tab below. Every answer links to the people who do the work — if yours is missing, contact iFinity Hub with the URL.
Custom WordPress builds, themes, plugins, and WooCommerce development, plus migrations, PHP upgrades, speed optimization, and ongoing maintenance. The same team handles the hosting and security around the site, so nothing falls between two vendors.
A scheduled maintenance plan: core, theme, and plugin updates, daily off-site backups, uptime and security monitoring, and small fixes handled by real human developers — not an automated tool that emails you a report. If something breaks, a named person who already knows your site responds.
Yes. We isolate the site, remove malware, restore trusted files from a known-good backup, rotate passwords and keys, and patch the plugin or theme that let the attacker in. Full incident work lives under our cybersecurity and compliance service.
Yes. We audit what you have, keep what is sound, replace what is risky, and avoid stacking yet another plugin when a small custom feature will do.
Yes. We profile plugins, images, caching, and the database, then fix the actual bottleneck instead of installing a “speed” plugin over a broken foundation.
We do — catalogs, checkout, gateways such as Stripe, and the messy middle of orders, emails, and tax plugins. We also build our own WooCommerce plugins.
Software built for how your business actually works: client portals, dashboards, booking and order systems, internal tools, and SaaS products — delivered as a web application rather than a template with workarounds.
PHP and Laravel on the back end, MySQL for data, and modern JavaScript on the front end. We pick the smallest stack that solves the problem, and we host and harden it ourselves when you want one team responsible end to end.
Yes. We take SaaS builds from data model and authentication through billing and deployment, shipping in stages on a staging environment so you can use the product while it grows.
Yes. We design REST APIs for your own application and integrate third-party services — payment gateways, shipping, CRMs, and mail platforms — with error handling that tells you when something fails.
With a short discovery: what the business does today, what the spreadsheet or manual process costs, and what “done” means. You get a scoped plan and a staging URL early, not a big-bang delivery at the end.
Linux server setup and ongoing management on VPS, AWS, and DigitalOcean: control panels such as WHM/cPanel and FastPanel, Docker, email servers and deliverability, DNS, security hardening, backups, and monitoring.
Yes. We provision and administer instances and droplets, lock down SSH and firewalls, set up backups and monitoring, and hand over documented access — so your cloud account is not a mystery only one freelancer understands.
Usually missing or broken SPF, DKIM, or DMARC records, a shared IP with a poor reputation, or a misconfigured mail server. We set up the records, test deliverability, and monitor the domain so replies actually arrive.
Yes. Send the domain and provider details. We triage first, restore service, then write down what failed and what would stop it failing again. Migrations to a healthier host or VPS are part of the same service.
Yes. We containerize PHP applications, run Docker on managed VPS or cloud instances, and keep images and volumes tidy so deployments are repeatable instead of hand-built.
Logo design and branding, social media graphics, marketing materials such as brochures and posters, and web graphics prepared at the exact sizes your site needs — exported so they stay sharp without slowing pages down.
Consultation, a tight first pass, then revisions from your marked-up feedback. You get production files and source files at the end; they are yours to keep.
Raster graphics are made of pixels and suit photographs; vector graphics use mathematical paths and suit logos and illustrations because they scale infinitely without losing quality. Logos we deliver stay vector.
Yes — most of our work extends a brand that already exists. We match the typefaces, colors, and spacing already on your site so new graphics do not fight the pages they land on.
Send the live URL, any brand files you have, and the pieces you need this month. Examples of designs you like and dislike help; so does honest feedback on the first pass.
We run your store’s helpdesk: answering and triaging tickets, building macros and automation rules, keeping SLA-driven queues under control, and reporting CSAT — so customers get answers while you run the business.
Yes. We manage Gorgias helpdesks end to end: inbox setup, macros, automation and intent rules, tagging, and the reporting views that show where tickets actually come from.
Yes. We set up and operate Richpanel for stores — self-service scenarios, routing, and agent workflows — and we can migrate a queue from email or another helpdesk without losing open conversations.
Yes. We start by reading your current tickets, write macros for the questions that repeat, agree escalation rules for the ones that should reach you, and then run the queue against agreed response-time targets.
That is the point of doing support inside a development team. When tickets keep saying the same thing — a broken checkout, a confusing product page — our WordPress and security people fix the cause, not just the symptom.
A practical review of the live stack: users and access control, SSL, plugins and themes, server configuration, backups, and monitoring — with malware detection and removal where needed. You get a written punch list, not a scanner export. Work is led by a consultant with a Master’s in Cybersecurity.
If people in the EU can use your website or buy from you, GDPR applies regardless of your size. We handle the technical side — cookie consent, privacy policy alignment, data-handling review, and user rights workflows. Your legal counsel remains the last word on policy.
SOC 2 is an independent audit against the AICPA Trust Services Criteria. Readiness work means putting the controls and evidence in place — access management, change tracking, backups, logging — so an audit is achievable. We prepare your website and infrastructure; the certification itself comes from a CPA firm’s audit, not from us.
Yes. We isolate the incident, clean malware, rotate secrets, patch the entry point, and restore from a known-good backup when needed. Then we lock down the stack so the same door does not stay open, and leave you notes you can hand to a host or insurer.
No — and be wary of anyone who claims to be. NIST CSF is a voluntary framework, not a certification; SOC 2 reports come from independent CPA audits; GDPR and HIPAA compliance are legal states, not badges. What we do is implement technical controls and prepare your site and infrastructure to support those requirements.